If you’ve ever landed on a website, you’re probably familiar with that icon in the bottom corner of your screen. Sometimes it flashes, sometimes it dings.However, if you were to return to the website, you can always rely on it to greet you with a “how can I help you today?”This greeting is the catalyst of many customer-brand relationships, thanks to the website chatbot.Chatbots are one of the most powerful tools a business can use. When used well, it creates connections and it helps customers out.We hope you enjoy this guide to chatbots!Read more here: https://www.engati.com/blog/what-are-chatbots
What is meant by AI and ML?Although artificial intelligence and machine learning are terms that are being used very frequently, they are often misunderstood.Simply put, artificial intelligence is a broader term and focuses on developing intelligent systems without defining rules explicitly.Machine learning is its subfield that learns from data in a changing environment and makes predictions to optimize results.They both play a significant role in sectors like healthcare, life sciences, cybercity, information management, digital management, etc.Read more here: https://tudip.com/blog-post/how-ai-and-ml-are-evolving-digital-transformation/
