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Australian Mobile Telecommunications Association has some tips to reduce congestion

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Scroll down to see various tips, including one I had not thought of :- 

When scheduling group calls, choose a start time that is 10, 20, 40 or 50 minutes past the hour, to ease dial-in congestion.

https://amta.org.au/keeping-australia-connected-telcos-respond-to-covid-19/



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