Comments
Outstanding, Lynn. Proof Positive that the role of the supervisor as facilitator of ideas for improvement is such a necessary thing. If only we can facilitate active involvement from the tops down, to get senior managers to ask their people and to then get those people to ask their employees, all the way down to the people who actually MANAGE the job and the people who actually DO all the work. Only the workers produce; all the rest of the people are simply OVERHEAD. Getting the workers at the bottom aligned to the missions and goals of the people at the top is the critical component. "A desk is a dangerous place from which to view the world" (John Le Carre) is an organizational reality. The people at the top do NOT understand how to actually DO any of the work itself and are thus incapable of generating workplace improvements. And the workers, as your data clearly show, are not very motivated to offer their ideas (or share their best practices). What we NEED are workplace improvement initiatives that have trust and perceived value and a strong sense of collaborative teamwork to influence those cross-departmental boundaries that everyone finds so common. I will start blogging around your data, too, and offer some suggestions for how to implement improvement using our Square Wheels tools. Check us out at www.PerformanceManagementCompanyBlog.com -- and have FUN out there, too!
Good points Dr Scott and thanks for sharing. Looking forward to seeing your ideas for workplace improvement initiatives. Lynn